logistixAI™ is the SaaS solution for the job – built using leading edge technologies to enable the next-generation of logistics.
For service providers, retailers, distributors, and 3PLs, the logistics process is where long-term customer relationships can be won or lost. However, logistics operations can be unpredictable, expensive, and hard to manage. You need a solution that can deliver logistical solutions at scale with accurate, AI/ML-driven scheduling and routing, real-time monitoring to enable hands on customer service, and tools to manage your employees and contractors to maximize productivity and profits.
Automate and optimize the Receive Order > Schedule > Order Routing Process using our unique AI/ML technologies.
Receive orders from any source, including eCommerce, Point-of-Sale, order management, and warehouse management applications.
Automatically schedule orders using an AI/ML algorithm that considers many factors, including geography, the type and length of the job, and the capability, skills, availability, licenses, and capacity of technicians.
Enable customers to schedule their own orders via a web portal or a hyperlink sent via e-mail or SMS.
Optimize routes based on weather and traffic conditions, technician ratings, starting and ending location, and the time needed to execute an order – for example, a quick furniture drop off versus a complex installation of an appliance.
Track and manually override routes in real-time using a drag and drop interface based on current conditions.
Manage technician activities, including preventing technicians from starting orders outside a defined geofence.
Real-time visibility into every element of your operations.
An intuitive, real-time view that shows all orders and highlights delayed, missed, or partial orders, and other exceptions.
GPS tracking of all trucks and orders.
Analytics that visualize and provide insight across your entire organization.
Powerful Workforce Management functions to maximize the productivity of your Employees & Contractor Network
Document and maintain critical information for every employee and contractor technician, including their home market, availability, capacity, skills, licenses, and certifications.
Schedule orders only with technicians that have the capabilities, availability, and capacity to do the work and have current licenses, insurance, and certifications in place.
Receive alerts before licenses and insurance policies expire and freeze profiles and deny when technician policies are out of compliance.
Our Customer Management functions enable better a customer service experience.
We capture every service and interaction with customers, so that you can use that information to serve customers successfully. Key capabilities include:
Providing dispatchers and CSRs with access to every customer order and communication in real-time.
Sending special service alerts to the technicians for a specific customer – for example, gate code, wear mask, disability.
Enabling technicians to see customer notes and pictures in real-time.
Allowing customers to initiate damage claims by capturing photos and other key data to launch an inquiry.
Capturing warranty status for installed products, so that customers can easily access repair services later if there is an issue.
Powerful mobile app that make technicians productive and ensure a successful customer experience.
Our mobile app for iOS and Android enable technicians to manage every step in the order completion process and provide a first-class customer experience. Key functions include:
Scheduling, orders, & routing – so that technicians can see where they are going, what they are they delivering, and how to get there.
Real-time, two-way communication – with dispatchers and CSRs to address issues in real-time.
Tailored workflows – to make sure orders are executed flawlessly based on proven processes.
Serial numbers and vendor plate capture – to support warranty management and customer service.
Proof of completion – to document that orders are completed successfully.
Initiate claims – in cases where there is damage to property at the customer site.
Actionable Real-Time Analytics
Define and track KPIs.
Use a powerful, customizable dashboard to access data on any part of the business.
Proactively monitor customers, orders, employees, and contractors.
Receive early warning indicators from multiple data sources.
As a result, you’ll know what’s going on your business from every angle and then make the right decisions to move your business forward.