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Included Features

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Management & Customer Tools

[/vc_column_text][toggles style=”default” accordion=”true” accordion_starting_functionality=”closed” border_radius=”none”][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Fully Customizable Workflows & Tools”][vc_column_text]

  • Custom crew workflows by service or product type
  • Customized workflows by client
  • Customer in-app forms and requirements by service or client

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”White Label Customer Communications & Portals”][vc_column_text]

  • Client specific white-labeled communications and access portals
  • Customized customer messaging by client source
  • Improved client retention with white label services

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customer Account History & CRM”][vc_column_text]

  • Easy access to a full record of entire customer history
  • Access to previously purchased products and service plans for repair and support
  • Save money and time with a single record source

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”AI-Driven Analytics & Learning”][vc_column_text]

  • AI Learning adjusts time standards to service and crews
  • Imporved Customer Satisfaction with AI adjusted routing
  • Reduced cost with AI optimization

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customized Client Billing Rate Tables”][vc_column_text]

  • Customize billable rates by client
  • Customize rates by Services
  • Customized rates by area or distance

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Real-Time Customer Updates”][vc_column_text]

  • Configurable Update Schedules
  • SMS or Email updates
  • White Label Customer Portal

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customizable Role Configuration”][vc_column_text]

  • Configure custom roles and access types
  • Client Specific Role Access
  • Custom Interface by Role

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customer Self-Schedule & Rescheduling”][vc_column_text]

  • Customer Experience Improvement with easy self-scheduling
  • Cost savings with reduced customer support time
  • Reduced not-homes with customer self-rescheduling and reminders

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Point of Sale Scheduling”][vc_column_text]

  • Schedule at sale – eCOM and on-site
  • Automatic Schedule availability at time of product availability
  • Real time capaicty remaining by market or provider

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”API Integration & Support”][vc_column_text]

  • Over 700 running APIs to common services
  • Ability to build custom matched APIs
  • Cost saving expedited API development

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Vendor Management Tools

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  • System Document Capture
  • Automatic onboarding workflows
  • Provider Interface via link

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Crew Qualification & Document Tracking”][vc_column_text]

  • Customized Vendor Requirements
  • Vendor License Tracking
  • Screening confirmations and expirations

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Custom Market Creation & Scheduling”][vc_column_text]

  • Customize by zip code by client
  • Schedule sub-zones by day of week
  • Save $ by adjusting coverage days by sub-zone

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Vendor Assignment Ranking”][vc_column_text]

  • KPI driven assignment
  • Cost reducing order assignment
  • Improved coverage and risk reduction

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Custom Performance Dashboard & Tools”][vc_column_text]

  • Customized by Role
  • Customized by User
  • Leadership Views to Optimize Business

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customized Vendor Rate Table Configuration”][vc_column_text]

  • Customized rate tables by distance or service area
  • Customized rates by client or service
  • Customized rates per vendor

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Out-of-Scope Service Support”][vc_column_text]

  • Additional Service Approval Workflows
  • Additional Service Rate Tracking
  • Additional Service Reporting

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Claims Support”][vc_column_text]

  • Loss and Damage Tracking by Stage
  • Repair or Parts Support
  • Customer Make-Good Support

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Crew Scheduling & Skill Sets”][vc_column_text]

  • Crew availability scheduling by day
  • Crew Skillset and License based scheduling
  • Sub-market creation and scheduling

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Multiple Vendor & Overlap Management”][vc_column_text]

  • Rank vendors based on set KPI
  • Configure vendor overlap
  • Add and Remove Vendors Easily

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Actual Mileage Tracking by Route & Stop”][vc_column_text]

  • Actual Millage by stop based on routing
  • Total actual route millage
  • Cost savings by utilizing real millage data

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Customer Surveys & Crew Scorecarding”][vc_column_text]

  • Real time access to crew and provider performance
  • Customized KPI tracking
  • Improved customer experience

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Quality Assurance Tools & Controls”][vc_column_text]

  • At-Risk Order Reporting
  • Expiring Crew Documents
  • Workflow Driven Documentation

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Inventory Support Tools

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  • Multiple client orders mixed on same load, private access to only their orders
  • Cost reduction by needing only one board per route
  • Cost reduction by routing all work together

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Inventory Management & Tracking”][vc_column_text]

  • Inventory detail, including SN tracked
  • Inventory location and position tracked
  • Inventory status and condition tracked

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Product Tracking & Conditioning”][vc_column_text]

  • Capture product location and condition at each handoff
  • Document product condition with workflow driven photographs
  • Capture product condition notes and signatures real time

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Reverse Logistics Workflows”][vc_column_text]

  • Customized workflows to track returns
  • Customized workflows to support exchanges
  • Product condition photographs and notes captured at pickup and return

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Product Loadout Support”][vc_column_text]

  • Product Pick Support
  • Product Inspection and Transfer Support
  • Product On Hand & Location Support

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Shrink & Damage Reduction Tools”][vc_column_text]

  • Accurate product condition capture
  • Improved product location tracking
  • Product claiming Support

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Rating & Crew Tools

[/vc_column_text][toggles style=”default” accordion=”true” accordion_starting_functionality=”closed” border_radius=”none”][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”In-App Parts Ordering”][vc_column_text]

  • Product specific parts diagrams
  • in-app touch screen parts ordering
  • API directly to parts suppliers

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Powerful Mobile Application Tools”][vc_column_text]

  • Inventory Scanning
  • Order Updates and Notes
  • Communications and Alerts

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Routing Optimization & Real-Time Reporting”][vc_column_text]

  • Routing by crew and truck attributes
  • Start and End of day based routing
  • Cost reductions from improved utilization

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Advanced Dispatcher Interface”][vc_column_text]

  • Simple click and drag routing
  • in-field meet-up scheduling
  • At Risk Order dashboard

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Truck Capacity & Weight-based Routing”][vc_column_text]

  • Assignment based o truck type and capacity
  • Routing based on roads and bridges
  • Risk Reduction

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Real-Time Notes & Images”][vc_column_text]

  • Product Data Label Capture
  • Real Time Crew Notes and Photographs
  • Direct and Contactless Signature Capture

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”In-App Training Videos & Docs”][vc_column_text]

  • Crew access to custom Video Library
  • Crew Access to Product/Service Guides
  • In-App FAQ Access

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Time-In-Transit & Time-On-Site Tracking”][vc_column_text]

  • Real time access to time on site or transit
  • Customized reporting for time by crew by service
  • AI driven cost savings

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Weather & Restricted Road Based Routing”][vc_column_text]

  • Routes adjust for weather to save money
  • Routes adjust for bridges and restrictions based on vehicle type
  • Loads routed by retractions

[/vc_column_text][/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Geo Location with Live View Available”][vc_column_text]

  • On location tracking
  • Available Live View in transit location
  • Custom view by role – internal or customer

[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row]