Management & Customer Tools
Fully Customizable Workflows & Tools
- Custom crew workflows by service or product type
- Customized workflows by client
- Customer in-app forms and requirements by service or client
White Label Customer Communications & Portals
- Client specific white-labeled communications and access portals
- Customized customer messaging by client source
- Improved client retention with white label services
Customer Account History & CRM
- Easy access to a full record of entire customer history
- Access to previously purchased products and service plans for repair and support
- Save money and time with a single record source
AI-Driven Analytics & Learning
- AI Learning adjusts time standards to service and crews
- Imporved Customer Satisfaction with AI adjusted routing
- Reduced cost with AI optimization
Customized Client Billing Rate Tables
- Customize billable rates by client
- Customize rates by Services
- Customized rates by area or distance
Real-Time Customer Updates
- Configurable Update Schedules
- SMS or Email updates
- White Label Customer Portal
Customizable Role Configuration
- Configure custom roles and access types
- Client Specific Role Access
- Custom Interface by Role
Customer Self-Schedule & Rescheduling
- Customer Experience Improvement with easy self-scheduling
- Cost savings with reduced customer support time
- Reduced not-homes with customer self-rescheduling and reminders
Point of Sale Scheduling
- Schedule at sale – eCOM and on-site
- Automatic Schedule availability at time of product availability
- Real time capaicty remaining by market or provider
API Integration & Support
- Over 700 running APIs to common services
- Ability to build custom matched APIs
- Cost saving expedited API development
Vendor Management Tools
Provider & Crew Onboarding
- System Document Capture
- Automatic onboarding workflows
- Provider Interface via link
Crew Qualification & Document Tracking
- Customized Vendor Requirements
- Vendor License Tracking
- Screening confirmations and expirations
Custom Market Creation & Scheduling
- Customize by zip code by client
- Schedule sub-zones by day of week
- Save $ by adjusting coverage days by sub-zone
Vendor Assignment Ranking
- KPI driven assignment
- Cost reducing order assignment
- Improved coverage and risk reduction
Custom Performance Dashboard & Tools
- Customized by Role
- Customized by User
- Leadership Views to Optimize Business
Customized Vendor Rate Table Configuration
- Customized rate tables by distance or service area
- Customized rates by client or service
- Customized rates per vendor
Out-of-Scope Service Support
- Additional Service Approval Workflows
- Additional Service Rate Tracking
- Additional Service Reporting
Claims Support
- Loss and Damage Tracking by Stage
- Repair or Parts Support
- Customer Make-Good Support
Crew Scheduling & Skill Sets
- Crew availability scheduling by day
- Crew Skillset and License based scheduling
- Sub-market creation and scheduling
Multiple Vendor & Overlap Management
- Rank vendors based on set KPI
- Configure vendor overlap
- Add and Remove Vendors Easily
Actual Mileage Tracking by Route & Stop
- Actual Millage by stop based on routing
- Total actual route millage
- Cost savings by utilizing real millage data
Customer Surveys & Crew Scorecarding
- Real time access to crew and provider performance
- Customized KPI tracking
- Improved customer experience
Quality Assurance Tools & Controls
- At-Risk Order Reporting
- Expiring Crew Documents
- Workflow Driven Documentation
Inventory Support Tools
Co-Mingled Delivery with Privacy-protected Client Access
- Multiple client orders mixed on same load, private access to only their orders
- Cost reduction by needing only one board per route
- Cost reduction by routing all work together
Inventory Management & Tracking
- Inventory detail, including SN tracked
- Inventory location and position tracked
- Inventory status and condition tracked
Product Tracking & Conditioning
- Capture product location and condition at each handoff
- Document product condition with workflow driven photographs
- Capture product condition notes and signatures real time
Reverse Logistics Workflows
- Customized workflows to track returns
- Customized workflows to support exchanges
- Product condition photographs and notes captured at pickup and return
Product Loadout Support
- Product Pick Support
- Product Inspection and Transfer Support
- Product On Hand & Location Support
Shrink & Damage Reduction Tools
- Accurate product condition capture
- Improved product location tracking
- Product claiming Support
Rating & Crew Tools
In-App Parts Ordering
- Product specific parts diagrams
- in-app touch screen parts ordering
- API directly to parts suppliers
Powerful Mobile Application Tools
- Inventory Scanning
- Order Updates and Notes
- Communications and Alerts
Routing Optimization & Real-Time Reporting
- Routing by crew and truck attributes
- Start and End of day based routing
- Cost reductions from improved utilization
Advanced Dispatcher Interface
- Simple click and drag routing
- in-field meet-up scheduling
- At Risk Order dashboard
Truck Capacity & Weight-based Routing
- Assignment based o truck type and capacity
- Routing based on roads and bridges
- Risk Reduction
Real-Time Notes & Images
- Product Data Label Capture
- Real Time Crew Notes and Photographs
- Direct and Contactless Signature Capture
In-App Training Videos & Docs
- Crew access to custom Video Library
- Crew Access to Product/Service Guides
- In-App FAQ Access
Time-In-Transit & Time-On-Site Tracking
- Real time access to time on site or transit
- Customized reporting for time by crew by service
- AI driven cost savings
Weather & Restricted Road Based Routing
- Routes adjust for weather to save money
- Routes adjust for bridges and restrictions based on vehicle type
- Loads routed by retractions
Geo Location with Live View Available
- On location tracking
- Available Live View in transit location
- Custom view by role – internal or customer
